An important update for EU customers

Shipping and Delivery

Due to Covid-19 orders are not being shipped daily, and there may be up to 3-5 days added to our normal delivery times.

Deliveries to England, Scotland and Wales are shipped on DPD’s Next Day Delivery service. Deliveries to Northern Ireland are shipped on DPD’s Two Day Delivery service. Orders to destinations outside of the UK are delivered by DHL Worldwide Express.

DHL provide full track and trace and express customs clearance facilities. Please note that the below are estimations and can be subject to change. They should be used as a guide only.

All customers will receive an email or SMS confirming when their order has been dispatched. This confirmation will include online tracking information.

UK (Excluding Northern Ireland)

Free Delivery: Next working day from dispatch

Northern Ireland

Free Delivery: Two working days from dispatch

EU

£19.50 – 1 – 3 days from dispatch.

Important VAT/DUTY Information – Please Read!

If you are ordering outside the UK the prices shown exclude UK VAT. You are responsible for any Duty/Tax applicable upon the goods arrival. These charges vary and depend on your country’s import laws. They are payable locally and are not the responsibility of John White Shoes. You will be contacted directly by the couriers customs clearance agents. Upon payment of the Duty/Customs charges the parcel will be released for delivery. Any parcels returned to us due to the customer refusing to pay local duty will be refunded LESS the cost of the return postage to us.

Rest of the World

£25 – 1 – 3 days from dispatch and is subject to customs clearance lead times. In more remote locations your order may take longer than expected.

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